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The 10 hottest Customer Experience (CX) trends for 2024

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10 top books about creating a customer culture that delivers

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How this construction company became a Shining Diamond in customer experience

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How do you get your employees excited about helping customers?

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10 things you can learn from Disney about creating a magical CX

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Dear CEO, to understand the customer, you have to become the customer

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Nike’s Secret Recipe: Unlocking the Magic Behind their Revolutionary CX

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Three things we can learn from Patagonia’s customer culture

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What CX leaders should know about artificial empathy

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First Principles Thinking: The Secret Sauce Behind Apple’s CX Success

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5 ways to create a strong customer centric culture

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5 thing we can learn from McDonalds about creating a fantastic customer experience

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What brands should do today to keep themselves relevant in the era of Generative AI

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This is what ChatGPT will mean for customer experience

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Why customer experience is a key driver of adoption for Temu

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5 unique lessons from top CX brand Glossier

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5 non-obvious CX-driven companies that have expanded their influence sphere

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My favourite customer experience metaphor ever: The Oxpecker and the Rhino

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A story about Indian Customer Culture: Impactful CX in turbulent times

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Why the supplier experience is crucial for creating fantastic CX

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Why you need to train your team in the basics of customer experience communication

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Why the “Peter Principle in Technology” is crucial for building great CX

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The Never Normal Customer

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How to foster and “open door button” culture in CX

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